Protect Your Brand’s Online Reputation

We understand that a positive online reputation is crucial for businesses in today’s digital landscape. A single negative review or unfavorable mention can significantly impact your brand image and bottom line. That’s why we offer comprehensive reputation management services to help businesses protect their online brand and maintain a life-long relationship with their customers. 

Why Reputation Management Matters

Online reputation management is not just about addressing negative reviews or comments. It’s about actively monitoring, managing, and enhancing your brand’s online presence to build trust, credibility, and customer loyalty. Consider these statistics:

  • 97% of consumers read online reviews before making a purchase decision.
    (Source: Spiegel Research Center)
  • 93% of consumers say that online reviews influence their buying decisions.
    (Source: Spiegel Research Center)
  • 85% of consumers trust online reviews as much as personal recommendations.
    (Source: Vendasta)
  • Businesses with positive reviews generate 22% more revenue compared to those with negative reviews.
    (Source: Vendasta)
  • A one-star increase in a business’s online reputation score can lead to a 5-9% increase in revenue.
    (Source: Harvard Business Review)
  • 78% of consumers trust online reviews as much as personal recommendations.
    (Source: BrightLocal)
  • 49% of consumers need at least a four-star rating to consider a business trustworthy.
    (Source: BrightLocal)
  • A business needs an average of 12 positive reviews to counteract one negative review.
    (Source: Moz)

Our Reputation Management Process

COLLECT

Customer Emails

Through website, customer service interactions, or other methods.

C

INPUT

Into Reputation Management Platform

One at a time, or in Bulk.

 

C

SEND

Emails to Customers

Personalized & friendly. Asks to rate your service.

C

EMAIL LINK

Customers Can Click

To rate service. Option to leave a comment.

C
D
E

HAPPY

Customers

Can leave positive review online. Platform provides links to popular review sites.

UNHAPPY

Customers

Receive notification. Opportunity to resolve issue before they leave negative review online.

E
D
C
U

MANAGE

Reputation

Platform tracks over time. Allows you to see changes. Identify areas to improve.

C

SHOWCASE

Reviews

Platform tracks over time. Allows you to see changes. Identify areas to improve.

Our Reputation Management Services

Our team of experienced professionals utilizes cutting-edge tools and strategies to proactively manage and strengthen your online reputation. Our reputation management services include:

Prompt Your Customers for Performance Feedback

Our reputation management system allows you to ask your customers for feedback easily and methodically with simple survey forms. All you need to do is add your customer name and email, and the system does the rest. You get more feedback from your customers, and your company improves.

Review Monitoring and Management:

We actively monitor online reviews across many review platforms, including Google Business Profiles, Facebook, Yelp, Bing Local Businesses, and more. We promptly alert you to reviews, both positive and negative, so that you can address customer concerns and maintain a positive brand image.

 

Showcase Reviews on Your Site to Boost your EEAT

By showcasing reviews, you signal to Google that your business values transparency and customer satisfaction, enhancing credibility and trustworthiness. This boosts SEO and improves your online reputation.

Review Generation

We leverage automated review generation campaigns to proactively request reviews from satisfied customers. Through personalized and automated email and SMS campaigns, we encourage customers to give you direct feedback and provide them with an easy path to review you on 3rd party websites like Google.

Sentiment Analysis:

We utilize sentiment analysis to gain insights into the sentiment of customer reviews using IBM Watson. This allows us to identify trends, patterns, and areas for improvement, guiding our reputation management strategies and making data-driven decisions

Reporting and Analytics:

We provide detailed reporting and analytics, including key metrics, trends, and actionable recommendations. 

Why Choose Us for Reputation Management?

Proven Expertise

As a leading digital marketing company, we have extensive experience in managing online reputations for businesses across various industries.

Professional Reputation Management Team

Our team of experienced professionals is dedicated to providing top-notch reputation management services with a high level of professionalism, expertise, and attention to detail.

Tailored Solutions

We understand that every business is unique. Our reputation management strategies are customized to your specific goals and target audience.

Transparent Communication

We keep you informed about the progress of your reputation management campaign through regular reporting and communication.

Why Wait? Protect Your Brand Now!

Trust us to safeguard your online brand. Contact us today to schedule a FREE consultation and learn how we can help tend to your online reputation for long-term success.